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Covid-19 Updates

Reducing the risk of Coronavirus in our village communities

We will update this page regularly for tenants, family and friends of Haumaru Housing.

11 June 2020

Our latest newsletter includes information for tenants in regards to changes associated with Alert Level 1, please click through to the newsletter below.

18 May 2020

Information for tenants in regards to Alert Level 2, please click through to the newsletter below.

Update 23 April 2020

Haumaru Housing services under Alert Level 3

You will no doubt have heard the Prime Minister’s announcement that New Zealand is moving from the COVID-19 Level 4 alert down to Level 3. It’s welcome news that, as a country, we’re heading in the right direction, but community transmission may still be happening so we need to remain vigilant. We want to thank you, your whānau and all our Haumaru staff for doing their part to make this possible. We all need to keep up the good work. That way, we can help you to continue to live independently in your home.

What does Level 3 mean for Haumaru?

The short answer is that it will look pretty much the same as it is now. We plan to keep doing what we’re doing currently – putting the health and safety of tenants first and following national COVID-19 response recommendations from the Ministry of Health and the Ministry of Housing and Urban Development.

We aim to follow the Level 3 guidelines carefully and cautiously. That way, we can ensure that the incidence of COVID-19 in the wider community continues to reduce. We encourage everyone to keep up appropriate physical distancing so everyone – tenants, whānau and staff - remains safe, especially the most vulnerable in our communities. The key points of the Level 3 recommendations are outlined below; we’ll update you as more information comes to us.

Stay home

The Government advises us all to stay home in our bubbles and stay safe. We need to keep up our two metre physical distancing if we’re outside our homes. This is the advice for everyone, although there are exceptions for people who can remain safely distanced from other people in their workplaces and whose children can return to school where it’s necessary. This may mean, therefore, that more people will be moving about than was the case under Level 4, including your family and friends.

Visitors

The Level 3 guidelines allow people to expand their bubbles by a small amount to reconnect with close family/whānau, or bring in caregivers or support people who are isolated. Bubbles should remain exclusive, which means sticking to the same people in your personal bubble and not entering other people’s bubbles. The guidelines also say that older people and people with existing medical conditions are at higher risk and should therefore take additional precautions, which we understand to mean making sure you can stay safe in your bubble and keeping it as small as possible. More guidance may be coming from the government about what an expanded bubble looks like, and how and when you can expand your bubble to bring in close family or caregivers. We’ll update you on this as further information becomes available.               

Shared laundries

In those villages where there are communal laundries, we’ve put up signs advising that there should only be one person in the laundry at any one time, and that the surfaces should be cleaned and disinfected after use. We’ve also placed hand soap and paper towels in the laundries, so please make sure you are following handwashing guidance. Laundries are only to be used by the tenants of the village.

Maintenance

Throughout Alert Level 4, our staff have been regularly checking in with all tenants by phone and doing regular drive-throughs of the villages. Our tradespeople have come in for urgent jobs, such as fixing hot water heaters or broken windows. Anyone entering a home has worn personal protective equipment such as masks and gloves, and has been practising sneeze and cough hygiene, following the two-metre physical distance rule, and thoroughly hand washing. This will continue. If you have an urgent problem, please call us and we’ll get it fixed on a priority basis, by workers who will take all of the above precautions.

You won’t have seen regular, non-urgent maintenance such as lawn mowing or gardening taking place. We plan to hold off on that, along other general maintenance, for another two weeks or so. Then we’ll resume work on routine maintenance. Again, this extra precaution is to limit contact and make sure people stay safe.

New and departing residents

We’re currently not accepting new tenants into our villages and are suggesting that people postpone any decision to move out at the moment. Unless there’s an urgent need, we’d like to minimize tenants’ movements in or out of residency until Level 2 is introduced. We’re happy to discuss this, if anyone would like further clarification.  

Wash your hands often

Keep washing your hands carefully with soap and hot water, and drying them properly. Remember to cough or sneeze into your elbow, not your hand, or into a tissue that you then dispose of. Follow NZ government and public health advice to protect yourself and others. Information is available on the government site www.covid19.govt.nz. If you start feeling unwell, phone your GP or call Health line on 0800 611 116.

Our staff

Haumaru staff are working hard to promote your continued wellbeing. We’re mostly working remotely when not doing village checks, but we’re only a phone call away. Our staff continue to check in on tenants regularly by phone. Please email info@haumaruhousing.co.nz, or call 24 hours a day on our hotline if you need us: 0800 430 101.

Keep a record of your movements

To help with tracing anyone who may be exposed to COVID-19, the Prime Minister has asked us all to keep a record or diary of our movements. To help with this, we’ve provided a form that you may find useful.

Contact us

You can contact us on info@haumaruhousing.co.nz or by calling on 0800 430 101 if you’ve any concerns or require additional support. Please be reassured that you’re not alone and we’ll always help in whatever way we can.

Update 7 April 2020

Update 25 March 2020

Update 25 March 2020

Haumaru Housing LP is now listed as an Essential Service

We have received notification from the government that Haumaru Housing, as a Community Housing Provider, is classified as a provider of essential services.

As advised in our earlier update this means we can continue to provide services which are considered “essential”. In the case of tenancy and maintenance services, this is where repair is needed immediately to maintain human health and safety.

We had hoped to deliver food and collect prescriptions for our tenants but due to the increase in alert level status and now with a state of national emergency declared we are only able to do this in an extreme emergency. This is to try and limit contact between people to limit the spread of this virus.

We have been phoning tenants to identify which tenants have a support network around them to assist with supermarket and pharmacy shopping. We know that for most communities, neighbours, family and friends are looking out for one another.

However, for tenants identified with no support or transport we will look at how we are able to support them on an emergency case-by-case basis.

We would like to remind all tenants that both Countdown and New World are able to deliver groceries to their door via online shopping. Talk to friends or family to help set this up. Pharmacies remain open also, so please contact your local pharmacy to determine how best to receive your medication.

  • Tenants are able to contact us 24/7 on 0800 430 101 and by email at info@haumaruhousing.co.nz
  • We will continue to make regular telephone calls to each tenant to check on their welfare (as directed by the government our staff will no longer be making house calls). 
  • A letterbox system has been established in each village for tenants to provide written correspondence to us – the contents of each letterbox will be collected regularly.

 

We ask that you follow NZ government and public health advice to protect yourself and others. Information is available on the government site covid19.govt.nz. If you are unwell phone your GP or call Health line on 0800 611 116. In case of an emergency dial 111.

Update 21 March 2020

Updated 21 March 2020

Supporting each other in our Haumaru Housing Communities

Further to our previous correspondence regarding the proactive measures we are taking to reduce the risk of potential exposure for our tenants to COVID-19 /Coronavirus, we would like to reassure you that we remain committed to your safety and wellbeing and that of all our Haumaru Housing staff and village communities.

On Saturday 21 March the Prime Minster advised that high risk people should remain at home. This includes people over 70 or those with other existing medical conditions.

What we are asking Haumaru Housing tenants to do

  1. Stay at home if you are at high risk
  2. Keep in contact with family and friends by telephone. If you are able you can offer support to your neighbours. To make this easier we have developed a leaflet that you may like to complete and pop in your neighbours letter box or door
  3. Tell us if you are staying away from your unit
  4. Call us if you are unsure of your neighbour’s whereabouts or concerned for their welfare. In an emergency always call 111
  5. Complete the form attached so we have your most up to date contact details. Please also include details of any home based care you are receiving so we know others are also looking after you. These details remain private, however we would like to make regular telephone calls to you to see how you are going. Pop the form into the new Haumaru letterbox installed in each village
  6. Before reporting a repair, please consider whether it’s urgent or essential given the circumstances. If there is a danger to you and others, or serious damage to the building please always report as normal
  7. Follow NZ government and public health advice to protect yourself and others. Information is available on the government site covid19.govt.nz. If you are unwell phone your GP or call Health line on 0800 611 116
  8. Contact us on info@haumaruhousing.co.nz or by calling us on 0800 430 101 if you have any concerns or require additional support

 

What additional Community support are we offering tenants?

Good neighbour leaflets and booklets

We know many of you are already good neighbours and to support this we have printed “Helping your neighbour” leaflets for you to complete and give to neighbours who may be unwell or self-isolating. This forms part of our good neighbour programme with booklets containing more ideas being delivered to you later this week.

Collection of your supermarket order and/or medical supplies from the pharmacy

If you are self-isolating at home and your family and friends are unable to help we may be able to arrange to have your essential items collected for you. All goods will need to have been ordered and already paid for by you. Our staff and volunteers will act as a caring courier service to collect and deliver pre-paid items to you. This Haumaru Housing service is free.

Staff and our volunteers follow public health guidance, washing hands frequently and will leave items at your door. They will also carry Haumaru ID and will be in uniform.

If you would like to use this new service as you are self-isolating please phone 0800 430 101 or email us on info@haumaruhousing.co.nz

The most important thing is for you to keep an eye on each other and seek support from family, friends and neighbours if need be. We are also available and can always be contacted on our 24/7 0800 helpline. We are working together for the physical and mental wellbeing of all, and looking out for our tenants and village communities.

We will continue to be in touch with further updates on a regular basis. Thank you for your patience and please be assured that Haumaru Housing are doing everything in these uncertain times to support tenants health and wellbeing.

If required please ask someone to translate this letter for you as it contains important information.

Tonoa koa tētahi tangata ki te whakamāori i te reta nei, he kōrero whai take nui kei roto.

이 편지에는 중요한 정보가 담겨 있습니다. 다른 사람에게 번역해 달라고 요청하시기 바랍니다.

请让别人为您翻译此信,因为信内含有重要信息。

Пожалуйста, попросите кого-нибудь перевести Вам это письмо, так как оно содержит важную информацию.

Update 19 March 2020

Updated 19 March 2020

Reducing the risk of Coronavirus in our village communities

Further to our letter to tenants of 3 March regarding the protective measures we are taking to reduce the risk of potential exposure for our tenants to COVID-19 /Coronavirus, we would like to reassure you that we remain committed to your safety and wellbeing and that of all our Haumaru Housing staff and village communities.

Although there is currently no known community transmission, we are working to reduce the risk of anyone contracting the virus, while enabling you to live independently in our villages. We are taking all possible precautions to safeguard your health and are also looking after our staff, so they can continue looking after you and our other Haumaru Housing tenants.

We are keeping an eye on the changing situation and, since January, have been following Ministry of Health and Government advice and implementing their guidelines. It is important that we all heed reliable, expert advice and look after each other. Some of our actions to maintain the wellbeing of tenants and staff include:

Reducing the risk

We hope you have seen the posters and other communications we have provided around the village. COVID-19 spreads from person to person, through droplets containing the virus. Thorough handwashing with soap or using hand sanitizers is known to kill viruses including COVID-19. We have increased our guidance to tenants and staff about handwashing, sneezing and coughing into tissues, and social distancing – avoiding handshakes, hongis, hugs, staying 2 metres apart, and avoiding social and sporting events for now. We are postponing tenancy checks, social events, van outings and group exercise, closing community halls and taking other measures to reduce the risk, particularly to our more vulnerable tenants. If you use shared laundries, you will see our posters advising you to only have one tenant using the laundry at one time, and cleaning the surfaces with disinfectant before and after use. This keeps everyone safe.

All our staff have access to hand sanitiser dispensers and disposable tissues. We encourage you to ask your visitors to follow good hygiene practices and to postpone visits if they are feeling unwell, have been in contact with unwell people, or have been overseas or in contact with anyone who may have had the virus.

Keeping in touch

It's up to all of us to check on each other. We have a range of measures in place to keep neighbours in touch with one another, including contact forms offering help to people who are self-isolating or ill. We have developed virtual community hubs where we can make regular phone calls to tenants, and are using village letter boxes so you can pop forms back to us or leave us notes. We are also exploring remote shopping and connection devices, so you can keep in touch or if you would like us to pick up your groceries or prescriptions. We will send out more detailed information on this over the coming days. The most important thing is for you to keep an eye on each other and seek support from family, friends and neighbours if need be. We are also available and can always be contacted on our 24/7 0800 helpline. We are working together for the physical and mental wellbeing of all, and looking out for our tenants and village communities.

Self-isolation

If you are ill, have been in close contact with someone who is ill or have recently been overseas, it is important you take effective steps to avoid close contact with other people, and you shouldn’t share dishes or bed linen with others, for example.

Maintenance

We are currently focusing on urgent repairs in tenants’ units (e.g. electrical repairs, blocked toilets, etc) and essential maintenance of external buildings, grounds and vacant units. Our contractors are compliant with public heath guidelines and are aware of the needs of our tenants. Putting non urgent internal maintenance on hold might cause some disruption, but we must focus on people’s health and wellbeing.

 

What we’re asking tenants to do:

  1. Contact us if you have any concerns or require help on 0800 430 101, or email us at info@haumaruhousing.co.nz
  2. Before reporting a repair, please consider whether it’s urgent or essential, given the circumstances. If there is a danger to you or to others, or serious damage to the building, please always report this as normal.
  3. If you have a repair or any other contact booked with a member of our staff — and you or anyone in your home has symptoms and/or is self-isolating — please tell us.
  4. Follow NZ government and public health advice in order to protect yourself and others. There is a government website that gives you everything you need to know about COVID-19 in one place. steps you Find out what help is available and get the latest updates covid19.govt.nz

 

COVID-19 Symptoms

Symptoms include a cough, fever, shortness of breath — which could also indicate flu. For further information on COVID-19, please look out for the posters in the village, contact your GP or call the dedicated government Health line 0800 358 5453. There is also a COVID-19 website you can check for symptoms and information on self-isolation.

We will be in touch with further updates on a regular basis. Thank you for your patience and please be assured that we are doing everything in these uncertain times to support tenants health and wellbeing.

For the latest updates from the New Zealand Ministry of Health, click here.

If required please ask someone to translate this letter for you as it contains important information.

Tonoa koa tētahi tangata ki te whakamāori i te reta nei, he kōrero whai take nui kei roto.

이 편지에는 중요한 정보가 담겨 있습니다. 다른 사람에게 번역해 달라고 요청하시기 바랍니다.

请让别人为您翻译此信,因为信内含有重要信息。

Пожалуйста, попросите кого-нибудь перевести Вам это письмо, так как оно содержит важную информацию.

Update 4 March 2020

Updated 4 March 2020

Reducing the risk of Coronavirus in our village communities

Whilst the likelihood of a widespread outbreak of Coronavirus (also known as COVID-19) in New Zealand remains low, Haumaru Housing is taking all possible precautions to reduce the risk of potential exposure within our villages to safeguard the health of our tenants at this time.

We have initiated a range of protective measures in line with Ministry of Health guidance, including:

  • Monitoring the situation and following the latest Ministry of Health guidance; we will continue to review our practices and advice to tenants accordingly.
  • Our staff are carrying hand sanitizer with them and are using this as they visit the villages, as well as observing good general hand hygiene practices.
  • If staff begin to feel unwell, they will stay at home and advise us if their medical practitioner considers they may have Coronavirus symptoms or Coronavirus.
  • Staff will not be shaking people’s hands, but it is not necessary for them to wear masks as masks are not recommended for those without the virus or symptoms of the virus.
  • All contractor staff will be excluded from our villages, should they have travelled or had contact with people who have travelled through countries or areas of concern (e.g., mainland China, Iran, South Korea and Italy).
  • We are encouraging any tenants who we are aware have recently been to the above countries to self-isolate for 14 days, as per Ministry of Health Guidelines. We ask you to also advise us by calling the Haumaru service desk on 0800 430 101.

If the situation changes and the Ministry of Health advises us that there is an outbreak, we will:

  • Reduce visits to villages and make contact with people via the telephone.
  • Postpone tenancy checks and other community gatherings, including van trips.

 

What precautions should you take?

  • The most sensible precautions are to continue with good hand hygiene practices, especially after contact with ill people or their environment. We recommend you wash your hands frequently for at least 20 seconds with soap and warm water and dry thoroughly.
  • Other measures include avoiding close contact with people suffering acute respiratory infections or who have cold or flu-like symptoms.
  • If family members or friends have recently visited countries or areas of concern, we request that you do not make direct contact with them for 14 days post their arrival date, to make sure no symptoms emerge, and use alternate means of contact.
  • We encourage you to cough or sneeze into a disposable tissue, and to dispose of the tissue promptly in your rubbish bin – then wash your hands.

If you are suffering with cold or flu-like symptoms, or would like further information, there is a dedicated government Healthline you can call – 0800 358 5453 – or contact your GP, phoning ahead of your visit.  We’ve also put posters up in the villages with information and the Healthline details. Please also tell us if you are unwell, so we can provide support in addition to your family/whanau or friends.

With the ‘flu season’ looming, getting a vaccination is something that should also be considered. The Ministry for Health advises that having the flu jab will not prevent you from becoming infected with COVID-19, but it may reduce the effects and also reduce the effects of the standard flu, should you contract it.

The health and wellbeing of our tenants are of the utmost importance to us and we are committed to ensuring a safe environment for all those in our villages. We will continue to monitor the situation and review our practices and advice to tenants as necessary.

For the latest updates from the New Zealand Ministry of Health click here

 

If required please ask someone to translate this letter for you as it contains important information.

Tonoa koa tētahi tangata ki te whakamāori i te reta nei, he kōrero whai take nui kei roto.

이 편지에는 중요한 정보가 담겨 있습니다. 다른 사람에게 번역해 달라고 요청하시기 바랍니다.

请让别人为您翻译此信,因为信内含有重要信息。

Пожалуйста, попросите кого-нибудь перевести Вам это письмо, так как оно содержит важную информацию.

 

If you have any questions regarding the above, please call us on 0800 430 101.