We are responsible for keeping your home in a reasonable state of repair and carrying out maintenance work to the buildings as well as the grounds. We do not maintain any garden areas which are your responsibility under the tenancy agreement. We engage contractors to do all of our maintenance work.
If you want repairs or maintenance work done inside your unit, please report it to your Community Manager on 0800 430 101 as soon as possible. Urgent and emergency repairs will be attended to immediately as they are reported.
Staying safe and secure
Please take care to lock all doors and close all windows if you are going out. Keys are not to be left under the mat, in a letterbox or under a pot plant!
If your village includes shared facilities, these must be kept locked when not in use.