Kia ora koutou
We’re now into the first month of winter and the weather hasn’t been too bad yet – fingers crossed that it won’t get too cold in the coming weeks. I imagine many of you have been enjoying the Football World Cup that’s underway. As the mother of two boys, it’s wall-to-wall sport in our house at the moment!
The results of our 2026 Tenant Satisfaction survey are in, and we’re delighted that – for the seventh year in a row – tenants have returned an overall satisfaction rating of more than 90% for our service delivery, with a total score of 96%. We also had a much greater response rate (64%, up from last year’s 56%) which is one of the highest levels of participation in recent years. I would like to thank everyone who completed the survey, as it provides us with valuable feedback and gives us an indication of where we can improve our services to you yet further.
The survey results are also testament to the great work of our staff and contractors who do their utmost every day to serve and support our village communities. In our goal to continuously improve, many of our team also attended this month’s Community Housing Aotearoa Conference. This is a great opportunity to connect with peers from across the housing sector and gain knowledge and ideas for how to grow and enhance our services for tenants.
In other staff news, we’ve recently said a fond farewell to Community Manager Malia, who has left to pursue a new career in social work following her recent graduation in that subject. Our Community Managers Nicky and Michelle will now be covering Malia’s villages in the East and West while we recruit for Malia’s replacement.
That’s all from me for now. Mānawatia a Matariki! Happy Matariki!
Olivia Poulsen
Chief Executive
We’ve now received the results of our 2026 independent survey of tenant satisfaction and are delighted that our range of services continues to be very highly rated by you, with exceptionally high scores achieved across all the main areas of our service delivery. With overall satisfaction over 90% for the seventh consecutive year (at 96%), particularly positive ratings were achieved for:
These are marvellous results and a testament to the dedication of our staff and contractors as well as our focus on high standards and being responsive. We’ll now analyse the results in greater detail and will continue to look for additional ways we can further improve our services to you in the weeks and months to come.