Text Size


  • Operations Manager

    Haumaru Housing is a new organisation making a real difference in social housing services its elderly tenants. The portfolio is extensive with 1412 housing units spread over 62 locations throughout Auckland. We seek an exceptional Operational Manager to lead our community team to ensure we provide excellent service delivery.

    This new role requires a solid management background in aged care, health or community to provide operational compliance, strategic planning and service delivery across the portfolio. 

    Reporting to the CEO you will lead a team of 9 staff to ensure exceptional, timely and professional management and services are achieved. You will ensure data accuracy and integrity are maintained and drive to exceed our operational requirements.

    The ideal candidate will be able to demonstrate leadership of a team of community managers ensuring service levels are met or enhanced.  You will also ensure appropriate communication occurs, and relationships across the community sector are developed and cultivated for the purpose of enhancing our tenants’ wellbeing. Other requirements include;

    • Tertiary qualification in health or business
    • Strong leadership, people management and planning skills
    • Experience managing and developing a high performing team
    • Excellent communication, a collaborative style and ability to partner effectively with others to achieve successful outcomes
    • Experience in change management
    • Familiarisation with computerised management systems
    • A current NZ Driver’s licence is required

    This is your opportunity to be part of an amazing venture where you are part of the team making a real difference to the lives of others.

    If you have practical knowledge and business experience to deliver excellent customer service, robust plans and programmes which reflect best practice, then we want to hear from you!
    For further information please contact Gabby Clezy on 021 882490 or send your CV to gabby.clezy@haumaruhousing.co.nz to apply now. For more information on Haumaru Housing visit www.haumaruhousing.co.nz

  • Facility Maintenance Support

    This is a unique opportunity to develop your career in facilities management.

    Join our team providing community housing for elders in need. We are seeking a Facilities Maintenance Support person who can effectively deliver property services to tenants.

    We provide safe age-friendly neighbourhoods with a focus on older people, where houses are homes and streets are communities.  We aim to create environments to support older people to be resilient and content.
    Reporting to the Facilities Manager you are responsible for ensuring property maintenance services provided respond to the needs of tenants for both planned and reactive maintenance. Undertaking small projects, inspecting and liaising with contractors, you will be on top of your portfolio of properties whilst minimising risks with a health and safety priority.

    Based in Grafton, a pool car is provided on a daily basis for transport to our tenants and villages.

    The ideal candidate could be providing property related services or trade qualified with around 2 years’ experience. If you are looking to further your knowledge and skills check out our other requirements;

    • Familiarity with residential property maintenance including building fabric, roofing, plumbing, interior finishes, kitchens & bathrooms
    • The ability to be flexible. You will be required to undertake a wide range of work from minor repairs yourself to managing small projects
    • Experience partnering with others, able to balance competing needs and negotiation skills
    • The role will involve considerable interaction with our tenants you will need to have excellent communication skills, patience and a collaborative style   \
    • Proficient with Microsoft office with good excel skills
    • Good physical fitness as the role will involve a lot of walking and driving, and small repairs
    • A current NZ Driver’s licence is required
    • New Zealand citizenship, resident or have a valid work visa

    This is your opportunity to be part of an amazing venture where you can develop skills in facilities management while making a real difference to the lives of others.

    If you are proactive, organised and customer focused, then we want to hear from you! For further information and to apply for this role please contact Carlyn Daly on 021 104 6044 or send your CV to Carlyn.daly@haumaruhousing.co.nz

  • Service Desk Administrator

    Location | Grafton/ Auckland
    Mon-Fri | 8am – 4.30pm
    12 Month Fixed Term Role

    Haumaru Housing Limited Partnership provides holistic tenancy and asset management services for Auckland Council’s profile of 1412 rental units for older people. These homes are located in 63 villages throughout the Auckland region.

    We aim to provide outstanding social housing for Auckland’s Senior Citizen with customer service excellence a priority. Our focus is providing safe, secure and affordable long-term tenancies whilst creating positive and inclusive communities that support people to live well in the comfort and security of their home.

    To successfully fill this role you will need:

    • Excellent telephone manner and strong communication skills with a focus on providing superior customer service
    • The ability to answer calls, log jobs in full detail and assign at the correct level to the right person
    • Attention to detail and the ability to follow through
    • A high degree of computer literacy, in particular Microsoft  Office, together with knowledge of integrated IT systems
    • Good understanding of call centre software systems
    • Strong organisational and administration skills
    • Team focus
    • The ability to work under pressure and multi-task, i.e. emergencies that affect our tenants, e.g. natural disasters
    • Minimum of 3 years relevant work experience as an Administrator, preferably in property, social housing or a related community setting
    • Friendly and calm personality and able to use initiative

    Extra skills

    • Maintain composure and patience when communicating with Tenants
    • Good listening skills are a must as the majority of the time communication with Tenants is done over the phone
    • Versatility, adapting to many situations regarding the Tenants
    • Common sense and an excellent customer service focus

    Reporting to the Executive Assistant, you will be responsible for a range of administrative tasks and office support, with the emphasis being on the 0800 line, logging calls and responding to tenants; this is a varied role integral to the operations efficiency.

    If you believe you can thrive on making a real difference to the lives of others, have a good understanding of how to support a busy office environment and no office task is an issue for you; please apply now for an opportunity to become part of our team. For further information and to apply for this role please contact Carlyn Daly 021 104 6044 or send your CV to Carlyn.daly@haumaruhousing.co.nz