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Our commitment to you

Our commitment to you

Our commitment to you

We have responsibilities to you, which are set out in the Residential Tenancies Act. These include:

  1. Giving you a copy of the tenancy agreement;
  2. Sending your bond payment to Tenancy Services within 23 days, and giving you a receipt for any payments that are not lodged directly into our bank account;
  3. Making sure that the property is reasonably clean and reasonably tidy when you move in;
  4. Ensuring that all locks and window latches are maintained and working as intended so that your home is secure;
  5. Making sure that there is a working smoke alarm with a new battery at the start of your tenancy;
  6. Keeping the property maintained and carrying out any necessary repairs;
  7. Ensuring that all plumbing, electrical wiring and the structure of the building is safe and working;
  8. Providing adequate water supply and reticulation;
  9. Giving you at least 60 days notice of a rent review;
  10. Making sure no tenant causes a disturbance to any other tenants;
  11. Telling you in writing if we decide to put the property on the market;
  12. Reimbursing you for any urgent work that you have paid for provided that you made a reasonable effort to get our prior consent and the payment doesn’t relate to damage caused by you, your guests or invitees;
  13. Giving you 42 days notice to vacate the property if we sell it unconditionally, or giving you 90 days notice if we want you to vacate the tenancy for any other reason;
  14. Giving you not less than 48 hours notice if we want to inspect your home, or
  15. Giving you 24 hours notice if we need to do repairs between the hours of 8.00am and 7.00pm, provided that we can enter the tenancy at any time in the case of an emergency or at your invitation.

If you wish to discuss these matters further, please contact your Community Manager on 0800 430 101.

Your commitment to us

You have responsibilities which are set out in the Residential Tenancies Act. These include:

  1. Paying your rent on time regardless of any dispute we might have;
  2. Keeping your home and any garden areas that are your responsibility in a reasonably clean and reasonably tidy state;
  3. Telling us promptly about any damage or anything that needs to be fixed;
  4. Paying for the cost of repairing any damage or loss that you or your visitors cause on purpose or by being careless;
  5. Paying all charges that are exclusively attributable to your tenancy, for example, power, gas, Sky TV and telephony services, but excluding water unless it is separately metered;
  6. Making sure that the number of people living in your home does not exceed the number permitted under the tenancy agreement;
  7. Making sure that the smoke alarm stays in working order by replacing the batteries when required;
  8. Giving 21 days notice if you decide to leave;
  9. Letting us show agents, valuers and advisors through your home in a way that suits us both;
  10. Leaving at the end of the tenancy and taking away all of your belongings and rubbish, leaving your home reasonably clean and reasonably tidy, returning all keys and leaving behind anything which we own.

If you wish to discuss these matters further, please contact your Community Manager on 0800 430 101.