Associated with protection, security and refuge, Haumaru is a Māori word meaning to shelter; to provide a caring and safe haven for everything. It perfectly encapsulates the commitment we have not just to you, but to all our tenants.
As a joint venture between Auckland Council and The Selwyn Foundation, Haumaru Housing Limited Partnership was set up to ensure the long-term provision of affordable housing services for older people in Auckland. As of 1 July 2017, we now manage over 1400 units across wider Auckland specifically for older people, like you, with a housing need.
Our mission is to provide housing communities for older people by creating environments that support resilience and connectivity.
We want to keep in touch with you, and make it really easy for you. Your main contact with Haumaru Housing is your Community Manager. Any support, questions, concerns, maintenance requirements - your Community Manager is here to help you. From 1 July 2017, your Community Manager will get in touch to introduce themselves to you and provide you with their contact details. If you are not sure who your Community Manager is click through to village locations, locate your village and view the contact details of your Community Manager, or call 0800 430 101 and as to speak to your Community Manager, remember to mention which village you live in.
Your Community Manager will be visiting your village regularly, so do feel free go up for a chat when you see them. They will be in uniform and be wearing a Haumaru Housing ID card, which you may ask to see at any time.
You can contact us 24 hours, 7 days a week. During normal business hours you may contact your Community Manager directly or call 0800 430 101 and we will put your through to them, or if they are unavailable, someone else who will be able to assist you.
After 5:00pm, on weekends and public holidays, call 0800 430 101 and your call will be answered by our after-hours-service. This service will only deal with emergencies. If your matter is not an emergency, we do ask that you call your Community Manager during normal business hours 8:00am – 5:00pm.
Now it may not always be possible to deliver what you ask for, but rest assured that we will always listen to you and we will endeavour to meet these requests or find another solution to your issue.
You can expect to hear back from us within 24 hours Monday to Friday to any question or request. We may not have the answer immediately, but we will give you an idea of a time frame and keep you informed during the process as we work through your request.